Program CMCR, Customer Complaint Maintenance, is used to add and maintain customer complaints. The program includes the complaint reason code, the order and invoice number, the sales representative for the order, the item number, sales quantity, and bad quantity of the order. The program also includes four comments buttons for complaints, sales representatives, customers, and managers.
Before you can use this program, you must enter the financial enterprise and a starting sequence number in program CMRC, Complaint Reason Code Maintenance.
1. Enter the date on which the complaint was entered.
2. Enter the date on which the complaint was made.
3. Enter the customer number for the customer who made the complaint. The List of Values can be used.
4. Enter the sales order number for which the complaint was made. The List of Values can be used.
5. Use the list of values to select the complaint reason code.
6. Use the list of values to select the complaint status code.
7. Enter the item number for the complaint, if appropriate. You can use the List of Values.
8. Enter the bad quantity, if appropriate.
9. Enter the condition. This is a user-defined field.
10. Enter the number of unit broken, if appropriate.
11. Enter the approval information, if appropriate.
12. Press [Commit].
13. Press the [Complaint Comments] button to enter comments about the complaint.
14. Press the [Cust Request Adjust] button to enter customer requests about this complaint.
15. Press the [Rep Recommended Adjust] button to enter the representative's recommendations about the complaint.
16. Press the [Manager Comments] button to enter the manager's comments about the complaint.