Sometimes, when running entities, you may receive errors instead of the entity being run, such as the following error.
These errors can be indicative of an error in the entity creation or an error in the generation of the entity by the Xephr engine.
The error message consists of the following information:
Xephr Version: the version and build on which the error occurred.
Xephr Message: the error message returned by Xephr.
Error Type: the type of error
Message: error message
Stack Trace: information returned by the Xephr engine
Exception: entire Xephr exception
The Xephr message and error message should give you an idea as to the problem with the entity. For example, in the above message, the problem is that a column is referenced in the select statement that does not exist in the table, thus the invalid identifier message that was returned from the database as a SQL exception.
The base information section at the bottom of the screen includes all of the information about the Xephr session on which the entity is being run.
Xephr Version: The Xephr version and build number on which you are running the Xephr runtime.
Repository: The name of the repository assigned to the host on which you are running the Xephr runtime.
Current Entity: the name of the entity that was displayed when you accessed the about information.
Last Entity: the name of the entity that was displayed prior to the Current Entity.
OS Name: the operating system on which you are running the Xephr runtime.
OS Version: the version of the operating system on which you are running the Xephr runtime.
OS Patch Level: the patch level of the operating system on which you are running the Xephr runtime.
OS Architecture: the architecture of the operating system on which you are running the Xephr runtime.
Java Vendor: the vendor for the installation of Java on which you are running the Xephr runtime.
Java Version: the version for the Java installation on which you are running the Xephr runtime.
Runtime Name: The runtime environment on which you are running the Xephr runtime.
Runtime Version:The runtime version on which you are running the Xephr runtime.
VM Name: The name of the Java virtual machine on which you are running the Xephr runtime.
VM Version: The version of the Java virtual machine on which you are running the Xephr runtime.
If, when reading the Xephr message and the error message, you cannot figure out what is causing the error, you can click on the Mail Server Logs to Support link, and the Xephr logs containing the error will be sent to the support email address for the Xephr host on which the entity is being run.
In the upper field, enter the reason why you are sending the logs to support. You should include as much information as possible to help in troubleshooting the issue, including how to reproduce the issue and any errors that you received.
In the lower field, enter your contain information, in case support needs to contact you for additional information.
Press the Mail Logs button.
Your session will be logged out, and you will be returned to the runtime log in screen.
Xephr is a registered trademark of NDS Systems, LC.
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