This screen is accessed with the Information Logs and Troubleshooting Logs menu links on the CSR query, list, and maintenance screens.
At the top of the screen is a query section that allows you to enter criteria by which to restrict the information or troubleshooting logs.
In the Log Number field, enter the log number by which you wish to restrict the logs returned.
In the Program field, enter the program by which you wish to restrict the logs returned. You can double click in this field to display a list of the programs that can be entered here.
In the Brief Description field, enter any text by which you wish to restrict the logs returned.
When all search criteria has been entered, press the Execute Search button to search the information and troubleshooting logs for the entered information. This screen will be re-displayed with the records that match the entered search criteria.
If you want to view all Information Logs regardless of the search criteria, click on the Information Logs menu link below the screen title.
If you want to view all Troubleshooting Logs regardless of the search criteria, click on the Troubleshooting Logs menu link below the screen title.
In the list section at the bottom of the screen, click on the Log Number link for the information or troubleshooting log that you wish to view in more detail.
The information or troubleshooting log that you selected on the list screen is displayed in more detail on this screen.
To view a printer friendly html version of this log, click on the Printer Friendly menu link below the screen title.
To view a PDF version on this log, click on the PDF Version menu link below the screen title.
Clear Form: On the list screen, clear the previous search criteria to allow the entry of new search criteria.
Execute Search: On the query and list screens, query the logs that match the search criteria that you entered on this screen.
Information Logs: List all information logs.
New Info Search: Enter a new query for information or troubleshooting logs.
New Log Search: Return to the CSR query screen.
PDF Version: Display a PDF version of this screen for printing.
Printer Friendly: Display a printer-friendly version of this screen for printing
Troubleshooting Logs: List all troubleshooting logs.
Help: Open the NDS Online Help for running NDS SupportNet.
Log Out: Log out of NDS SupportNet and return to the log in screen.
Email Support: If you have a default mail client installed on your computer, you can click on this button to open an email to NDS Support.