To access this screen, click on the Create New CSR menu link below the screen title when you are querying or maintaining existing CSRs. On this screen, you can enter both Standard and Xephr Support logs.
The information for the logged in user is displayed at the top of the screen.
Leave the Xephr Issue flag set to off.
In the Version field, enter the NDS Version for which you are reporting the issue. Double click in this field to access a list of values from which you can select the version.
In the Program field, enter the program for which you are reporting the issue. Double click in this field to access a list of values from which you can select the version.
In the Brief Description field, enter a brief description of the issue.
In the Severity field, select the severity of the issue.
In the Incident field, enter a description the issue and the exact steps to duplicate the situation. The more information you enter, the better. You can enter up to 1000 characters in this field. If you need more room, enter the 1000 characters and then insert the CSR. You can enter more information on the maintenance screen.
When the issue is created, an email will be sent
to your email address (from your contact record in the NDS database) and
to NDS Support. If
you wish additional people to receive the email, in the CC: field enter
the additional email addresses to which the log should be sent. Separate
multiple email addresses with semi-colons.
You can select contacts to add to this from the pop-list above the
CC: field. These
are the contacts that NDS has in its database for your company. Click
on the contact to add, and then click the Add button. The
contact's email address will be added to the field.
When all information has been entered for the new issue, click on the Insert New CSR button on the navigation menu. The CSR will be created as a type R - Support Request log, the email will be sent, and you will be taken to the CSR maintenance screen.
The information for the logged in user is displayed at the top of the screen.
Set the Xephr Issue flag to on. This will default the Version field to start with an X, and will enter XEPHR as the Program.
In the Version field, enter the Xephr version followed by the build number. This information is located on the error screen in the Base Information section with the label Xephr Version. For example, if your Xephr version reads 2.2.0 - build 2176, you would enter X2.2-2176.
For information on where to find your Xephr Version, click on the Reporting Xephr Issues link. This link opens a pop-up screen that describes how to find all of the information that you need for reporting a Xephr issue.
Leave the Program field with the XEPHR entry.
Set the Severity field to the appropriate severity.
In the Incident field, you should include as much information as possible to help in troubleshooting the issue, including how to reproduce the issue and any errors that you received.
You should also make sure to email your Xephr logs to NDS Support. For information on how to do this, click on the Reporting Xephr Issues link. This link opens a pop-up screen that describes how to find all of the information that you need for reporting a Xephr issue.
When the issue is created, an email will be sent
to your email address (from your contact record in the NDS database) and
to NDS Support. If
you wish additional people to receive the email, in the CC: field enter
the additional email addresses to which the log should be sent. Separate
multiple email addresses with semi-colons.
You can select contacts to add to this from the pop-list above the
CC: field. These
are the contacts that NDS has in its database for your company. Click
on the contact to add, and then click the Add button. The
contact's email address will be added to the field.
When all information has been entered for the new issue, click on the Insert New CSR button on the navigation menu. The log will be created as a type Z - Xephr Support Request log. The CSR will be created, the email will be sent, and you will be taken to the CSR maintenance screen.
Create: Create a CSR containing the entered information, send the email, and open the CSR maintenance screen.
Enter New Search: Return to the CSR query screen.
List All CSRs: List all open and closed PCRs and CSRs for your company on the CSR query screen.
Help: Open the NDS Online Help for running NDS SupportNet.
Log Out: Log out of NDS SupportNet and return to the log in screen.
Email Support: If you have a default mail client installed on your computer, you can click on this button to open an email to NDS Support.