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NDS Support: Our Commitment to You

NDS Systems is dedicated to providing first-class product support and customer service. We make support for our software solutions easily accessible through a variety of channels. This can be done online via NDS Supportnet, over the phone, email or fax. A maintenance and support agreement with NDS allows you to receive information about new product releases, which include bug fixes, enhancements, and revisions to our software products.

Customer Support personnel are available to process support requests between 8:30 AM and 8:30 PM Eastern Time, Monday through Friday. If you do not immediately reach a support representative, you may leave a detailed message in voicemail, send an e-mail or fax, or through the NDS customer portal (Supportnet) and your inquiry will be addressed promptly.

 

Contact numbers and URLs for Customer Support are shown below:

 

Telephone: 727-538-2250 Press #2 for Support
Toll Free: 877-296-2377 Press #2 for Support
Email: ERP Software - This email address is being protected from spambots. You need JavaScript enabled to view it.
 Fax: 727-538-2110
ERP Documentation: http://www.ndsapps.com/webhelp
   
   

 

 
Customer Portal:

NDS Supportnet is a tool for customers that puts you in touch with support and gives you the power to monitor past and current product support requests. You can report problems and send additional information on a problem. You can also access our knowledge database of troubleshooting tips and informative tips for managing the product. NDS Supportnet is deployed using NDS's proprietary Xephr Enterprise technology.

For accessing the NDS Customer Portal, go to the menu above, click on the Supportnet link. This site requires a user name and password. If you have not registered for the site, please register or call the NDS Support Department to get registered.

 

Helpful Hints Before Contacting Support

Conduct your own research before you call Support. Make sure you have read and understand all documentation relating to your problem and the task you are trying to perform. This serves two purposes: first, you may solve your own problem, and second, your time with Customer Support will be more beneficial if you are already familiar with the available documentation. The documentation can be accessed from any program inside the Application Suites.